Most orders are delivered within 5–10 business days of being placed: 1–3 business days for the manufacturer to process and dispatch your order, then 4–7 business days in transit depending on your location and the brand. Where a product takes longer (for example oversized items shipped by freight), its delivery time is shown at the top of the product description. You’ll receive a tracking number by email as soon as your order ships.

We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club) and digital wallets like Shop Pay, Apple Pay, Google Pay and PayPal.

In most cases, we accept returns within 30 days of delivery. To be eligible, items must be unused and in original packaging. Please note that a 25% restocking fee applies to all change-of-mind returns, and return shipping is the customer’s responsibility except for defective, damaged, or incorrect items, where Harbor and Hedge provides a free prepaid return label. Items that are defective or damaged on arrival are eligible for a full refund or replacement — no restocking fee applies in those cases. Some brands have different return terms, such as a shorter return window or no change-of-mind returns. Where a product’s terms differ, they are shown at the top of its product description and next to the Add to Cart button. For full details, please refer to our Return Policy.

Orders can be cancelled for a full refund before they have been shipped. To cancel, please contact us immediately at support@HarborAndHedge.com. Orders that have already been shipped will fall under our Return Policy.

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.

All products sold by Harbor and Hedge are brand new from the manufacturer. We do not sell refurbished, open-box, or used equipment.

If your package arrives damaged, take photos of the damaged packaging and items and note any visible freight damage on the delivery receipt before signing. Contact us within 30 days of delivery at support@HarborAndHedge.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. No restocking fee applies to defective or damaged items. Some brands require damage to be reported sooner (for example, within 48 hours of delivery); where this applies, it is shown at the top of the product description.

Every product we sell is new and bought directly from the brand, so it comes with that manufacturer’s warranty, and we handle warranty claims for you. Specific coverage details, such as duration and terms, vary by product—please refer to the product manual or packaging for exact information. If you're unsure about your product’s warranty, contact our support team at support@HarborAndHedge.com or +1 (888) 995-0566 for assistance. See our Warranty Policy page for full details.

You can reach us by email at support@HarborAndHedge.com or by phone at +1 (888) 995-0566. Our team is available Monday to Friday, 9 AM to 5 PM EST. We aim to respond to all inquiries within one business day.