Shipping policy

Effective Date: 10th October 2026

1. Introduction

At Harbor and Hedge ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, HarborAndHedge.com.

2. Shipping Destinations

Countries We Ship To:
The contiguous United States: the 48 contiguous states and Washington, DC. We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses or outside the United States.

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

Where Your Order Ships From

Harbor and Hedge does not run its own warehouse. Every order ships directly to you from the manufacturer’s warehouse:

Brand Ships from
Kaabo Chino, California, USA
Aqua Marina California, USA
ENGWE ENGWE US warehouse, USA
Hiboy California, New Jersey and Texas, USA
Sea Eagle Port Jefferson, New York, USA
Teewing California and New Jersey, USA

Exception: the Kaabo King GTR Max is an oversized item shipped by LTL freight and takes about 8–13 business days in total from order to delivery. Where any product takes longer than our standard 5–10 business days, its delivery time is shown at the top of the product description.

3. Shipping Costs

Domestic Shipping: Contiguous United States (48 states + DC)
Standard Shipping: Free standard shipping on all orders to the contiguous US (48 states + DC)

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed and dispatched by the manufacturer within 1–3 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Transit Time: 4–7 business days, depending on your location and the brand

Estimated Total Standard Shipping (including processing time): 5–10 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, FedEx
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

Important Note for Large Item Deliveries (Kayaks, Boats, E-Bikes, Scooters): Items shipped via LTL freight may require a scheduled delivery appointment. Customers must be available to accept delivery.

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order:
Visit harborandhedge.com/apps/track123 or the carrier's website.
Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@HarborAndHedge.com or 888-995-0566.

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.
  • Check with neighbors or building management.
  • Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

  • Take photos of the damaged packaging and items.
  • Contact us within 30 days of delivery (or sooner where the product description says the brand requires it) at support@HarborAndHedge.com.

Resolution:
We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 30 days of receiving your package.
  • Provide your order number and details of the missing item(s).

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:
Most returns are accepted within 30 days of receiving your order.

Conditions for Returns:

  • Items must be unused, undamaged, and in their original packaging.
  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.


Return Method & Fees:

  • The return method is By mail.
  • Change-of-mind returns: Return shipping is the customer's responsibility, and a 25% restocking fee applies.
  • Defective, damaged, incorrect, or not-as-described items: Harbor and Hedge covers return shipping. We will email you a prepaid return label at no cost to you, and no restocking fee applies. You are entitled to a free replacement or a full refund.

Refunds:
Refunds are processed within 10 business days after receiving the returned item.
Refunds will be issued to the original payment method.

For More Information:
Please refer to our Return and Refund Policy for more detailed information and exceptions.

11. Incorrect Address

Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.
  • Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@HarborAndHedge.com
Customer Service Phone: 888-995-0566

Registered office: MPR Group LLC, 8 The Green, Ste R, Dover, DE 19901, USA. This is our registered agent’s address for legal correspondence only. It is not a showroom, warehouse or returns address — please don’t visit or send returns there.
Where we operate: Harbor and Hedge is managed day to day from Dubai, United Arab Emirates. We do not have a US office.

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Harbor and Hedge!
We appreciate your business and are committed to providing you with exceptional service.