Cancellation Policy

Effective Date: 27th July 2026

If you've changed your mind and want to cancel your order, we're here to make the process as hassle-free as possible. Please review the details below before contacting us.

1. Cancelling Before Shipment

If your order has not yet been shipped, we can cancel it and issue a full refund at no charge — no restocking fee, no deductions.

To cancel: Contact us as soon as possible at support@HarborAndHedge.com or +1 (888) 995-0566 with your order number. We process orders quickly, so the sooner you reach us, the better.

2. Cancelling After Shipment

If your order has already shipped, we are unable to cancel it in transit. In this case, please contact us to arrange a return once you receive the item.

Change-of-mind returns are subject to a 25% restocking fee, and return shipping costs are the customer's responsibility.

Please refer to our Return and Refund Policy for full return instructions.

3. Refund Timeline

Once a cancellation or return is approved and (where applicable) the item is received and inspected:

• Refunds are processed within 10 business days of approval.
• Refunds are issued to the original payment method used at purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

4. Defective, Damaged, or Incorrect Orders

If you received a defective, damaged, or incorrect item, contact us within 30 days of delivery with photos or videos of the issue. We will provide a prepaid return label at no cost to you and send a replacement or issue a full refund — no restocking fee, and no return-shipping charge to you.

5. Contact Us

Harbor and Hedge
Phone: +1 (888) 995-0566
Email: support@HarborAndHedge.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST

For additional details, please see our Return and Refund Policy.