Refund policy

Effective Date: 27th July 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Harbor and Hedge website located at HarborAndHedge.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@HarborAndHedge.com
Phone: +1 (888) 995-0566
Address: 8 The Green, STE R, Dover, DE, 19901

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Return Eligibility

Customers in United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging: The item must be in the original packaging, with all labels and tags attached.

Proof of Purchase: A receipt or proof of purchase is required.

3.2 Supplier-Specific Return Conditions

Harbor and Hedge works with a network of manufacturers and suppliers, each of whom may maintain their own return, refund, exchange, and cancellation policies.

While many products are eligible for return within 30 days of delivery, certain products may be subject to shorter return windows, manufacturer-imposed restrictions, restocking fees, or may be designated as non-returnable.

Product-specific return eligibility, return periods, and any applicable restrictions will be displayed on the relevant product page and/or communicated to the customer before purchase. Where a product-specific return policy differs from this general policy, the product-specific policy shall take precedence.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:
Email us at support@HarborAndHedge.com or call +1 (888) 995-0566 within 30 days of receiving your order.

Provide your order number and a detailed reason for the return.

Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

Return Authorization:
After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and shipping label.

4.2 Preparing Your Return

Package the Item Safely:
Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:
Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:
Download and print the return shipping label provided in our email.
Affix the label to the outside of the package. Providing and paying for the return label is the customer's responsibility for change-of-mind returns. For defective, damaged, or incorrect items, Harbor and Hedge provides a free prepaid return label.

 

4.3 Shipping the Return

Shipping Method:
Use a trackable courier service to ensure your package arrives safely.

Return Window:
Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

• Change-of-mind returns: Return shipping is the customer's responsibility, and a 25% restocking fee applies.
• Defective, damaged, incorrect, or not-as-described items: Harbor and Hedge covers return shipping. We will email you a prepaid return label at no cost to you, and no restocking fee applies. You are entitled to a free replacement or a full refund.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:
Items must be new, unused, undamaged, and in original packaging.
Return request must be made within 30 days of receipt.

Refund:
A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the Customer responsibility.

6.2 Defective or Damaged Goods

Notification:
Contact us within 30 days of receiving the item.

Documentation:
Provide photos or videos of the defect or damage.

Resolution:
We will provide a prepaid return shipping label at no cost to you and, once we receive the item (or after reviewing your photos/videos), send a free replacement or issue a full refund. No restocking fee applies to defective or damaged items.

6.3 Incorrect Product Received

Notification:
Inform us immediately upon receipt.

Resolution:
We will email you a prepaid return label at no cost to you for the incorrect item and ship the correct product to you — or issue a full refund — at no additional charge.

6.4 Product Never Arrived

Notification:
Contact us if your product does not arrive within the estimated delivery time.

Resolution:
We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:
You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:
If the order has already been shipped, please follow the return procedure after receiving the product.

7 Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products:
Items made to your specifications or clearly personalized.

Perishable Goods:
Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:
Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

In addition to the exclusions listed below, certain products may be subject to manufacturer or supplier return restrictions.

Depending on the supplier, some items:

• May only be returned within a shorter period (for example, 14 days from delivery);
• May require manufacturer authorization prior to return;
• May be eligible only for replacement rather than refund; or
• May be designated as final sale and not eligible for return except where required by law.

Harbor and Hedge will communicate any such restrictions on the product page and/or at the time of purchase. By placing an order, customers acknowledge that certain products may be subject to supplier-specific return conditions.

 

8. Refunds

8.1 Refund Conditions

Approval:
Refunds are issued after we receive and inspect the returned item.

Notification:
We will notify you via email regarding the approval or rejection of your refund.

Condition:
Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:
Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

After receiving and inspecting the returned item, the refund processing time is 10 business days. It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:
Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:
Items returned more than 30 days after delivery.

9. Exchanges

Eligibility:
We replace items if they are defective, damaged, or incorrect.

Process:
To request an exchange, contact us at support@HarborAndHedge.com.

10. Timelines

Return Window:
Returns must be reported and shipped within 30 days of receiving the product unless informed differently at time of purchase.

Return Processing:
After receiving and inspecting the returned item, we will process the refund within 10 business days.

Refund Period:
It may take up to 14 business days for the refund to appear in your account after approval, depending on your bank’s processes.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please:

Visit our FAQ Page

Contact our Customer Service team:

Email: support@HarborAndHedge.com
Phone: +1 (888) 995-0566

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Harbor and Hedge
Phone: +1 (888) 995-0566
Email: support@HarborAndHedge.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST