1. Manufacturer's Warranty

Every product sold by Harbor and Hedge is new and bought directly from the brand that makes it, so it comes with that manufacturer’s warranty. Length and coverage vary by brand and product (for example, frames, motors, batteries and accessories are often covered for different periods), so please check the product page or the manual in the box for the exact terms. You don’t need to deal with the manufacturer yourself: we handle warranty claims for you from start to finish. If you're unsure about your product’s warranty, contact our support team at support@HarborAndHedge.com or +1 (888) 995-0566 for assistance.

2. Product Quality

Separately from the manufacturer’s warranty, if your item arrives damaged, defective or incorrect, we’ll replace it or refund you in full, with return shipping paid by us (see our Return and Refund Policy).

To help us resolve this promptly:

• Inspect the packaging upon arrival. If any damage is visible—even just to the box—note it on the delivery receipt.
• If you couldn't open the package immediately and suspect damage, mark "suspect damage" on the delivery receipt.
• Then, email photos of the damage to support@HarborAndHedge.com so we can expedite your replacement or refund.

3. Warranty Limitations & Exclusions

The manufacturer's warranty typically covers defects in materials and workmanship under normal use. However, coverage may be excluded for:

• Damage due to misuse, improper installation, unauthorized alterations, or normal wear and tear.
• Environmental damage beyond regular conditions.
• Consumable parts or accessories—unless specifically noted.

For accurate coverage information, consult the product manual or reach out to us.

4. Filing a Warranty Claim

To initiate a claim:

Email us at support@HarborAndHedge.com with:

• Proof of purchase (order number or receipt)
• Detailed issue description (including photos or videos, if available)

We’ll review your claim and may request additional documentation.

If approved, we'll coordinate a repair, replacement, or refund based on your product’s warranty terms.

5. Transferring Your Warranty

Most warranties are non-transferable and apply only to the original purchaser. For potential exceptions or extended warranty options, please review your product’s documentation or contact our support team.

6. Disclaimers & Legal Limitations

This warranty represents our sole obligation and is not transferable.

We disclaim liability for any incidental or consequential damages arising from product use or inability to use the product.

Some jurisdictions may not allow exclusion of incidental damages, so these exclusions may not apply to you.

Harbor and Hedge
Phone: +1 (888) 995-0566
Email: support@HarborAndHedge.com
Business Hours: Monday to Friday, 9 AM to 5 PM EST